Moon Rock Clear

When will my order be shipped?

There is a 5-12 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.

We process orders from 8:30AM ET - 9PM ET on weekdays and 8:30AM ET - 6PM on Saturdays.
We do not process orders on Sunday and major U.S holidays.

Our daily shipping cutoff time is 4PM ET. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.

Where do you ship to?
We Ship Legally though and ship discreetly to EU and other parts of the world.
We ship within the United States, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
FEDEX® does not ship to PO BOXES or military addresses.
Hardware orders are shipped from our warehouse in Woodside, NY 11377
Flavored Eliquid and flavored pod orders are shipped from our warehouse in Norwich, CT 06360

Please note: Orders of $400 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).

Estimated Transit Times
Get FREE shipping on orders $65* and over!
*To qualify for free shipping, the value of the items in your shopping cart must equal to $65 or more after discounts and before sales tax.

USPS First Class Mail ("snail mail") 1-2 business days* in transit
USPS Priority (standard shipping) 1-3 business days* in transit
USPS service days: Monday - Saturday.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

FEDEX Ground® 2-5 business days* in transit
FEDEX Home Delivery® 2-5 business days* in transit
FEDEX 2DAY® 2 business days* in transit
FEDEX Standard Overnight® 1 business day* in transit
FEDEX Priority Overnight® 1/2 business day* in transit $60 additional shipping fee.
FEDEX® service days: Monday - Friday, Monday - Saturday for FEDEX Home Delivery® and FEDEX Priority Overnight®

*These estimated transit times refer to the time it takes the package to reach it's destination once it has been shipped. They do not include our processing time.

Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

FEDEX®: All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim
Email: http://www.fedex.com/us/customersupport/email/ind...

USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.